Q: What are electronic signatures?

A: Electronic signatures, also known as eSignatures, are a legal way to capture signatures and get agreements signed faster. The most common definition is "An electronic sound, symbol, or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign the record."


Q: Are electronic signatures secure?

A: Electronic signatures have the same legal authority as traditional ink signatures on paper. As Sertifi's eSignature solution meets the requirements of the electronic signature laws, neither the sender nor the signer can disclaim an agreement based on the fact that it was signed electronically, rather than on paper.


While federal law does not require a minimum level of user authentication to be used with eSignatures, Sertifi offers several different levels of user authentication such as password protection, secret questions, etc.


Q: What is the eSign Act?

A: On June 30, 2000, the U.S. Congress enacted the Electronic Signatures in Global and National Commerce Act, also known as the eSign Act, enabling the use of electronic records and signatures in interstate and foreign commerce by ensuring the validity and legal effect of contracts entered into electronically. Electronic signatures and records hold up in court just as their paper equivalents.


Q: What type of security does Sertifi have?

A: All communications with Sertifi takes place with a full 256-bit SSL (Secure Sockets Layer) security. Sertifi is fully secured and monitored 24/7. Customer data is secured and available only via configurable user authorization.


Q: Why use electronic signatures?

A: Electronic signatures are faster, less expensive and more convenient for all parties involved. Eliminating high costs associated with paper, printing, faxing, and overnighting save money. Not to mention, the reduction in paper is better for the environment.


Q: What type of files does Sertifi support?

A: Sertifi supports more than 300 documents types including Microsoft Word, PDFs, fillable PDFs, and interactive HTML forms.


Q: How long does Sertifi store signed documents for?

A: Detailed reporting and analytics on agreements signed as well as the signed documents themselves are stored for one year via the Sertifi Web Portal. Sertifi can extend storage years if needed at a very low cost.


Q: Who uses Sertifi?

A: Companies of all sizes and across varied industries trust Sertifi to close business. Sertifi is used by leading organizations including Pitney Bowes, U.S. Air Force, CareerBuilder, Cricket Communications, MedAssets, and many others.


Q: Does Sertifi cater to teams aside from sales?

A: Yes, any person sending documents for signature can benefit from using Sertifi. Non-sales groups can also execute agreements faster while saving money and making the signing process easy and convenient. For instance, several staffing and recruiting companies turn to Sertifi to streamline the recruiting process by expediting onboarding forms and other HR-related paperwork.


Q: Who is Sertifi?

A: Sertifi is the #1 eSignature and Closing Automation Solutions provider. Sertifi offers innovative solutions that help organizations close business faster than ever before.


Benefits include:

  • Complete transparency into deal status
  • Efficient way to quickly respond to customer questions and comments
  • Space to better communicate and track deal conversations
  • Option to seamlessly add others to the conversation
  • Easy solution for redlining contracts
  • And more!

Q: Why use the Deal.Stream feature?

A: Go beyond traditional eSignatures! Senders and signers often need to collaborate on agreements before signing. Using traditional eSignatures, long email threads and adding other essential people to the conversation can be confusing and difficult. The new Closing Platform takes eSignatures to the next level by providing an online work space for both parties to collaborate on deals and quickly execute the paperwork with eSignatures.


Q: Does Sertifi offer a free trial?

A: Yes. Sertifi offers a free 30-day trial that allows you to send unlimited eSignature requests (payment requests not included in trial). The trial account is great for people interested in test driving the solution. No credit card required. No obligations!